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Refund Policy

Returns

Merchandise can be returned up to 30 days from the date of purchase for in-store credit, a refund, or a replacement. If there is physical damage to the package or you feel it is unsafe to consume, bags of coffee can be returned for equal exchange of the same blend (or a similar blend of equal or lesser value). Coffee, at this time, cannot be returned for credit or refund. If you require further assistance, please email contact@delunacoffee.com

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Gift cards are non-returnable items: 

To complete your return, we require a receipt or proof of purchase.

 

Refunds (if applicable) 


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 


If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at 
contact@delunacoffee.com

Sale items (if applicable) 


Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable) 


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@delunacoffee.com and send your item to: 1014 Underwood Ave, Unit D, Pensacola, FL 32504.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary